We employ a Quality Management System which:

  • Includes the cycle of design, discovery, remediation and improvement,
  • Measures both input and output of processes,
  • Seeks quality built into the service delivery system on the front end, and
  • Contracts with a Quality Improvement Organization to conduct assessments of service providers by making on-site visits in its quality assurance process. 


Ann Dalton, Director
Quality Management
P (803) 898-9691
F (803) 898-7450


Division Links:

Quality Management Overview

Allegations of ANE

Basic Assurances

Complaint Resolution

Contract Compliance Activities

Day and Residential Observation

Home and Community-Based Services Settings Rule

Incident Management

Licenses and Certification

Personal Outcome Measures

Risk Management

Report Abuse, Neglect, or Exploitation

Provider Reporting Dashboard