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QIO FY18 Review Process for Day and Residential Observation

Review Notification

The QIO will complete unannounced visits to the DDSN Contracted Day and residential settings

The QIO should not interrupt any scheduled activities for the location


Review Process

The QIO will use the day services residential observation tool and the Residential Services Observation Tool for this process. The Observation will represent a "snapshot in time" regarding the operation of the location and the responses provided by staff and program participants


Report of Findings

At the conclusion of the review the provider will receive a brief, written summary if findings for an opportunity to reconcile any issues.

The Report of Findings is posted on the QIO Provider Portal within 30 days of the completion of the review

The provider may provide additional information as needed in response to the findings