We employ a Quality Management System which:

   •  Includes the cycle of design, discovery, remediation and improvement,

   •  Measures both input and output of processes,

   •  Seeks quality built into the service delivery system on the front end, and

   •  Contracts with a Quality Improvement Organization to conduct assessments of service providers by making on-site visits in its quality assurance process. 

Division Links:

Quality Management Overview

Allegations of ANE

Basic Assurances

Complaint Resolution

Contract Compliance Activities

Day and Residential Observation

Home and Community Based Services Settings Rule

Incident Management

Licensing and Certification

Personal Outcome Measures

Risk Management

Reporting Abuse, Neglect, or Exploitation

Provider Reporting Dashboard